Frequently Asked Questions
Below you’ll find answers to some of the most common questions from our customers. If you can’t find the information you’re looking for, please contact our customer service team – we’re always happy to help!
Order & delivery
You can shop Byon’s products directly from our official webshop at byondesign.com or through our carefully selected retailers worldwide.
If you’d like more information or help finding a retailer near you, please don’t hesitate to contact our customer service team.
Once you’ve placed your order, you’ll receive an order confirmation by email with all the details of your purchase.
When your order leaves our warehouse, we’ll send you a shipping confirmation by email. You’ll then receive a text message (SMS) from the delivery service when your parcel is ready for collection or when you can expect your home delivery.
Unfortunately, once your order has been processed by our warehouse, we’re unable to make any changes or cancellations.
If your order hasn’t yet been processed, please email our customer service team as soon as possible and we’ll do our best to help.
We always recommend that you double-check your details carefully before completing your purchase to ensure everything is correct.
After placing your order, you’ll receive an order confirmation email with the details of your purchase.
Once you receive a shipping confirmation email, it means your order has been processed and dispatched — and is on its way to you.
After placing your order, you’ll receive an order confirmation email with the details of your purchase.
Once your order has been processed and dispatched from our warehouse, you’ll receive a shipping confirmation email.
When your parcel has arrived at your nearest delivery point, you’ll get a notification in the PostNord app or a text message (SMS) letting you know that your package is ready for collection.
As soon as your order has been dispatched from our warehouse, you’ll receive a shipping confirmation email containing a tracking link. Simply click the link to follow your order’s journey.
You can also use the tracking number provided in the email to manually track your parcel on PostNord’s website or in the PostNord app.
If you haven’t received your shipping confirmation within 5–8 days, or if the tracking link isn’t working, please don’t hesitate to contact our customer service team for assistance.
Delivery usually takes 5–8 working days, depending on where you live.
If you haven’t received your order within 14 days, we recommend that you first contact PostNord for assistance. You are, of course, always welcome to get in touch with our customer service team, and we’ll be happy to help you further.
You’ll need to collect your package in person from the pickup point, as collection usually requires valid identification.
For more details about collection procedures within Sweden, please refer to PostNord’s guidelines.
We always aim for your order to arrive within 5–8 working days. You can track your parcel using the tracking link included in your shipping confirmation email.
If you’ve received a tracking link but haven’t received your parcel or any delivery updates, please contact PostNord directly and provide your tracking number (found in the confirmation email).
If you haven’t received a shipping confirmation email within 5–8 working days of placing your order, please get in touch with our customer service team, and we’ll be happy to assist you.
Shipping is free on orders over 499 DKK / 79 EUR.
For all other orders, a standard shipping fee of 49 DKK / 7 EUR applies for delivery to a postal agent.
For parcels weighing more than 20 kg, delivery will automatically be upgraded to home delivery at a cost of 99 DKK / 9 EUR.
If you choose home delivery for lighter parcels, the shipping cost is 199 DKK / 29 EUR.
Yes, you can choose home delivery for a shipping fee of 199 DKK / 29 EUR. Your parcel will then be delivered directly to your doorstep.
Your parcel will remain at the pickup point for 7 days before it is returned to us.
If the parcel is not collected within this time, a return fee of 199 DKK / 25 EUR will be charged.
Payments
Yes – your payment details are completely secure. We use encrypted payment solutions provided by Adyen and Klarna to ensure safe and reliable transactions.
Available payment methods may vary depending on your location and the time of purchase.
We use Adyen Checkout, which includes Klarna’s payment options. You can choose to pay by invoice or by card using Visa or Mastercard.
Enter your code at checkout in the field marked “Discount Code.”
Please note that some discounts and offers cannot be combined – only one campaign or discount code can be used per order.
If you have any questions about a specific offer or discount, you’re always welcome to contact our customer service team for assistance.
No – Byon does not receive or store any payment details. All payment information is handled securely and directly by our payment provider.
If you choose to pay via Klarna, your invoice is due within 30 days. Please note that Klarna’s payment terms may vary, and you’ll find the exact details on your invoice.
If you pay by card, the amount will be reserved when your order is approved but not deducted until your order has left our warehouse.
Unfortunately, we currently don’t offer gift cards for purchase, and it’s therefore not possible to pay using a gift card.
However, it is possible to shop with us using a company gift card.
Returns
To make a return, please follow the steps below:
1. Contact customer service
To create and register your return, please contact our customer service team. They will generate and send you a QR code.
Once your return has been confirmed, you’ll receive the QR code by email, SMS, and in the PostNord app. You’ll need to show this code to your postal agent.2. Pack your item
Place the item in its original packaging and make sure to use outer packaging to protect it from damage during transport.3. Drop off your parcel
Take your parcel to any postal service point. Simply show your QR code to the agent, who will print and attach the return label to your package.
The QR code will be sent to you by PostNord via SMS or through their app.Important: Always save your shipping receipt until your return has been fully processed.
Once we’ve received and approved your return, we’ll arrange your refund.
If you wish to exchange a product, please place a new order on our website.
For any questions, you’re always welcome to contact us customerservice@byondesign.com
Home delivery returns
If you received your order via home delivery and would like to return it using the same shipping method, please contact our customer service for assistance.
You can return your products for a fee of 69 DKK / 9 EUR*.
*The return shipping fee is 69 DKK / 9 EUR for standard deliveries, and 199 DKK / 25 EUR if you return an order sent by home delivery.
In the event of a complaint or faulty product, we do not charge any return shipping fee.
Once we have received and approved your return, your refund will be processed within 14 days from the date your return has been registered.
The refund will be made using the same payment method you used for your original purchase.
If you paid by invoice, you will receive an updated and adjusted invoice as soon as we have handled your return.
If you paid via Klarna and have any questions about your return or refund, please contact Klarna’s customer service directly for further assistance.
You can log in at any time to the Klarna app or www.klarna.com to pause your invoice.
If you’ve chosen to pay by invoice and return part of your order, you’ll receive an updated invoice once your return has been processed. If you return your entire order, the invoice will be cancelled.
If you’ve already paid your invoice, please contact Klarna’s customer service directly — they handle all repayments.
If you paid by card or bank transfer, the refund will be made to the same account that was charged at the time of purchase.
Yes – the same return conditions also apply to sale items. Please make sure to send your return within 14 days of receiving your order.
Unfortunately, we’re not able to process exchanges. If you’d like a different item, please return your product and then place a new order on our website.
If you need any help with your return or new purchase, you’re always welcome to contact our customer service team for assistance customerservice@byondesign.com
If your item has been damaged during transport, please contact our customer service team as soon as possible and include a photo of the damaged product.
If you return an item that you believe is faulty or damaged, we will carefully inspect it. If the item is confirmed to be defective, we will either repair or replace it, or issue a full refund for the amount you paid.
If you’ve received the wrong item or one that does not match your order, you have the right to return it.
Please contact our customer service team as soon as possible — and no later than two months after you noticed (or should have noticed) the issue — so we can help you arrange the return or replacement.
We truly hope you’ll be completely satisfied with your purchase. However, you always have the right to return your items within 14 days of receiving them.
The only condition is that the products are returned unused and in their original condition, together with their original packaging and any included accessories.
Please make sure to contact our customer service team before returning an item – they’ll be happy to guide you through the process.
If you made a purchase during a special campaign or offer where you received a free item when spending over a certain amount, and you later decide to make a return, we will charge you for the free product if the remaining order value falls below the qualifying amount stated in the offer.
This is because the terms of the campaign are no longer considered fulfilled after the return.
Products
All products purchased from byondesign.com are covered by a two-year warranty. This means you have the right to contact us if a defect occurs within two years of your purchase.
If you wish to make a warranty claim, please get in touch with our customer service team for assistance.
All our products are designed in Sweden and manufactured in carefully selected locations around the world, depending on the product and materials.
For more information, please contact our customer service team at customerservice@byondesign.com
All orders placed on byondesign.com are shipped from our warehouse in Borås, Sweden.
At Byon, our main goal is to create products with a long lifespan, helping to reduce negative impact on both people and the environment.
Our sustainability work is guided by all three dimensions of sustainability – social, environmental, and economic.
Byon is part of Sagaform AB, which also includes the brand Sagaform.
You can read more about Byon’s sustainability initiatives here.here.
Contact us
Do you have a question about your order or something else? We’re here to help on weekdays.
You’re always welcome to contact us – please note that we respond in Swedish or English.
For press material and the latest news, please visit our press room on Mynewsdesk - Byon
For press enquiries, please contact: Ida@gillakommunikation.com
Purchase: Terms and conditions
To read our terms and conditions you can scroll to the bottom of this page and then click on “Terms and conditions” or press here
Privacy policy
To read our privacy policy you can scroll to the bottom of this page and then click on “Privacy policy” or press here